| Customer
Support
NSI's
customer service is based at headquarters in Torrance, California.
In addition, various support offices and a network of representatives
provide further support to our customers world wide. Our engineering
staff is available to support our customers covering electrical,
RF, mechanical, and optical expertise. Support services cover the
following areas:
NSI's
products are designed and manufactured to meet the highest standards
for reliability and productivity. Every product we build is supported
by a two year warranty. NSI also provides:
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Customer
Support Locations:
Warranty Service
Each
product or system is carefully designed and tested to conform
to its published specifications and to be free of defects in
materials and workmanship. As an ISO 9001 Registered company,
you can trust that our products undergo a rigorous manufacturing
quality control process. In the unlikely event a product becomes
defective under normal use within the two-year warranty period,
NSI will repair or replace the unit at no charge.
If
a product is found to be defective within the warranty period, contact
the NSI office or representative nearest you. The NSI representative
will help you determine the best course of action for your equipment.
If the part must be returned to NSI, obtain a Non-Conforming Report
(NCR) Number prior to shipping it back to NSI in its original container
or similar packing materials. Shipping would be paid by the customer.
The repaired or replaced part would be shipped to you at NSI’s
expense under the warranty program.
Training &
Installation
NSI provides on-site customer training with all system installations.
This training covers hardware operation and maintenance, software
use and application instruction. These training sessions are adapted
to meet the specific needs of each customer. Training is a thorough
process supervised by an expert with a practical emphasis on measurement
acquisition and data analysis, typically conducted at the customer’s
range.
Software
Support
The
Software Support Group is available 24 hours a day by e-mail and
by telephone through the NSI software support contract. A software
support contract is available annually to provide these services
(NSI-SW-5152). This service provides immediate access to our trained
system users and programmers. Two software update releases are
sent to the customer during the 1 year period.
Contact:
NSI
can also provide custom software programming to meet the unique
requirements within your organization. The NSI sales group can
provide more information.
Contact:
Demo Video
Using
NSI Software for High Frequency Measurements using PNA: (10.
2
MB Download)
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